Platform Readiness Audit

Platform Readiness Audit

Key Deliverables

  • Executive summary & scorecard

  • Capability & platform gap analysis

  • Process & ops insights

  • Strategic roadmap

Why Clients Choose This Audit

  • 2–3 week rapid turnaround

  • Neutral, experienced tech advisory lens

  • Merchant and platform-side perspective

  • Actionable insights with no jargon

Platform Readiness Audit

Fast, Focused Assessment to Uncover What’s Holding You Back

Today’s retailers operate in increasingly complex digital environments — with overlapping platforms, fragmented data, and evolving customer expectations. This audit is designed to bring clarity to your ecosystem and surface strategic, operational and technical priorities.

What’s Included

  • Stakeholder interviews (Digital, Ops, Tech)

  • Rapid audit of key platforms (eCommerce, CRM, CDP, PIM, ERP, ESP, Support Tools)

  • CX and workflow pain point mapping

  • Prioritised findings and capability roadmap

Why It Matters

The Platform Readiness Audit quickly diagnoses where systems, processes and people are misaligned or underutilised, and provides a grounded view of what to do next.

What You’ll Walk Away With

  • A prioritised roadmap with short, medium and long-term improvements

  • Clear understanding of tech and team friction points

  • Recommendations mapped to business outcomes

  • Optional add-on: implementation support or replatform assistance